Shipping is available within Canada via Canada Post Regular Parcel. Please allow 2-3 business days for order processing and 1-5 business days for shipping within Canada. Once your parcel is accepted by Canada Post, we have no control over shipping delays that may occur with Canada Post.
HOLIDAY EXCHANGE POLICY
Exchanges are currently on hold or until January 9th, 2020. Should we be able to open our store to the public on that date, we will begin processing exchanges. Due to the influx of orders, we are unable to coordinate exchanges over email, direct message or curbside. Please watch for updates on how to exchange your order after January 9th, 2021. Our Holiday Exchange Policy has been extended until January 23rd, 2021.
Unworn items with original tags attached are eligible for an exchange within 14 days of purchase. Items must be in the original condition received and with original packaging to be eligible for exchange. Only regular priced items may be exchanged and sale items are a final sale. Exceptions include headwear (hats, toques, beanies), custom orders, drinkware or specialty release items - these items are a final sale. Custom orders and speciality items are a final sale. Pre order items are available for exchange only and cannot be canceled as the item and size has been specifically ordered for the customer on top of our regular stock arriving.
To begin the exchange process for your item, please send us an email with your order number to: firstname.lastname@example.org. To complete your exchange, we require the receipt included with your order. Once your item is received and inspected, we will send you an email to notify you the exchange is in process if approved for exchange.
SHIPPING POLICY FOR ONLINE ORDER EXCHANGES
You are responsible for paying for the shipping costs of sending your item(s) to us for exchange. Shipping costs are non-refundable. Please note, your exchanged will be processed for the order total, minus shipping costs. Depending on where you live, the time it may take for your exchanged product to reach us, may vary. Please use a trackable shipping service with shipping insurance. We cannot guarantee that we will receive your returned item. Our retail partners do not accept online order returns or exchanges.
EXCHANGE SHIPPING ADDRESS
The Peg Authentic Brand Inc.
807 Corydon Avenue
|Body length from hips||27.5||28.5||29.5||30.5||31.5||32.5|
|Chest Width 1" Below Armhole||20.5||21.0||23.0||24.5||26.5||27.5|
Sleeve length from centre back
Body length from hips
Chest width 1" below armhole
Sleeve length from centre back
|Upper Sleeve Length||7.25||7.75||8.25||9.0||9.5||10.0|
Online Order Pick Up Available
Order online and pick up the same day from our Winnipeg Flagship Store during regular pick up hours. Free Shipping on all Canadian orders of $150 or more. No code required.
Flat rate shipping of $9 on Winnipeg orders.
Please note: The shipping deadline to guarantee arrival by December 24th has past. Orders that require shipping may not arrive by this date.