Refund policy

Returns + Exchanges

Unworn items with original tags attached are eligible for an exchange within 14 days of purchase. We do not offer refunds. Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged and are a final sale.

To complete your exchange, we require the receipt included with your order. Once your exchange is received and inspected, we will send you an email to notify you that we have received the item(s) you wish to exchange. We will also notify you of the approval or rejection of your exchange.

You will be responsible for paying for the shipping costs of sending us the item you wish to exchange. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach us, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your item.

Unfortunately, our retail partners do not accept online order exchanges.

To return your exchange your item, please send us an email with your order number to: info@thepegauthentic.com.